Adriann Waller

Adriann brings specialized expertise in legal billing operations and client account management to her role as Legal Accounting Specialist at Legal Back Office. With extensive experience handling end-to-end billing operations for U.S.-based law firms, she understands the critical importance of accurate, timely invoice processing and the impact it has on a firm's cash flow and client relationships. Her transition from customer service to legal billing has proven to be a perfect match, combining her natural problem-solving abilities with her passion for organizing complex processes behind the scenes.

Throughout her career as an eBilling Specialist, Adriann has demonstrated exceptional leadership and operational excellence. She has successfully managed four major client accounts, taking full ownership of their billing processes while working closely with attorneys, billing teams, and clients to ensure invoices are submitted correctly and on time. Her proactive approach to streamlining submissions and following up on rejections has helped reduce invoice backlogs significantly. Adriann's commitment to team development is evident in the internal guides she's created and her dedication to training and troubleshooting support for colleagues, earning her a Certificate of Appreciation for her outstanding work at Accurate Legal Billing.

What sets Adriann apart is her ability to see the bigger picture while managing intricate details with precision. She approaches each client portfolio with the same level of care and attention, understanding that efficient billing operations are essential for law firms to focus on serving their clients. Her leadership experience managing small teams, combined with her systematic approach to process improvement, makes her an invaluable asset for law firms looking to optimize their financial operations and maintain strong client relationships.

Based in Goa, India, Adriann is a dedicated animal lover who spends her free time pet-sitting and providing cat boarding services. Her compassionate nature extends to animal rescue work, where she helps animals find loving homes. This same caring approach and attention to detail that she brings to animal rescue translates beautifully into her professional work, where she ensures every billing process runs smoothly and every client account receives the personalized attention it deserves.